Professor Lucy Easthope is the UK's leading authority on recovering from disaster. She's the one the authorities call when destruction and chaos strike. Her job is to plan for when things go wrong and respond with action and insight when they do.

It's seen her called to the scene of every major disaster of the past two decades, including 9/11, the 7/7 bombings, the Indian Ocean tsunami and the Covid-19 pandemic. In this candid memoir she introduces us to victims and their families, but also takes us into the government briefing rooms and bunkers, where confusion can reign supreme.