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Good Services: Decoding the Mystery of What Makes a Good Service (Paperback)
Good Services: Decoding the Mystery of What Makes a Good Service (Paperback)
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Good Services: Decoding the Mystery of What Makes a Good Service (Paperback)

By: Lou Downe
This Is Service Design Doing: Applying Service Design Thinking in the Real World (Kindle Edition)
This Is Service Design Doing: Applying Service Design Thinking in the Real World (Kindle Edition)
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This Is Service Design Doing: Applying Service Design Thinking in the Real World (Kindle Edition)

By: Marc Stickdorn
Principles of Facilitation: The Purpose and Potential of Leading Group Process by David Sibbet (2002-02-01)
Principles of Facilitation: The Purpose and Potential of Leading Group Process by David Sibbet (2002-02-01)
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Principles of Facilitation: The Purpose and Potential of Leading Group Process by David Sibbet (2002-02-01)

By: David Sibbet
The Design of Business: Why Design Thinking is the Next Competitive Advantage (Hardcover)
The Design of Business: Why Design Thinking is the Next Competitive Advantage (Hardcover)
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The Design of Business: Why Design Thinking is the Next Competitive Advantage (Hardcover)

By: Roger L. Martin
Designing Interfaces (Paperback)
Designing Interfaces (Paperback)
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Designing Interfaces (Paperback)

By: Jenifer Tidwell
The Universal Traveler: A Soft-Systems Guide to Creativity, Problem-Solving, and the Process of Reaching Goals (Paperback)
The Universal Traveler: A Soft-Systems Guide to Creativity, Problem-Solving, and the Process of Reaching Goals (Paperback)
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The Universal Traveler: A Soft-Systems Guide to Creativity, Problem-Solving, and the Process of Reaching Goals (Paperback)

By: Don Koberg
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation (Hardcover)
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation (Hardcover)
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Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation (Hardcover)

By: Tim Brown
Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability (Voices That Matter)
Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability (Voices That Matter)
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Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability (Voices That Matter)

By: Steve Krug
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams (Paperback)
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams (Paperback)
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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams (Paperback)

By: James Kalbach
The Back of the Napkin: Solving Problems and Selling Ideas with Pictures (Hardcover)
The Back of the Napkin: Solving Problems and Selling Ideas with Pictures (Hardcover)
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The Back of the Napkin: Solving Problems and Selling Ideas with Pictures (Hardcover)

By: Dan Roam